Troubleshooting and Support

Intercept-SAP Pop-Up Errors in SAP

The following potential pop-up errors may display when using Intercept-SAP and our suggested resolution.

  • Browser info was not configured in XiSecure IMG – Check the IMG under DI Options area to ensure the browser method has been properly configured.

  • No session ID created – Verify the Single Sign-On ID (SSO ID) in the XiSecure IMG is correct.

  • Failure in created session module – Contact the PAS Administrator to troubleshoot any connection errors with PAS.

  • Browser failed – General Browser failure. Browser version may not be supported. See Intercept for SAP, Supported Browsers section for current version information. There could be a problem with internet access. Some error related to SAP internal handling of the call to the browser such as environment, frontend, etc. This is an SAP "black box" message.

  • General failure – Failure in PAS. Contact PAS Administrator to troubleshoot.

No Values Found Error in SAP Message Bar

If a No values found error displays in the SAP message bar at the bottom of the screen, it could be one of the reasons below.

  • The minimum required fields for the SAP screen have not been entered – Click the Enter/Validation button in SAP screen until you receive no more required field messages. This button in SAP ensures any required data is filled-in.

  • The Intercept-SAP UI was launched in the Browser but no token was generated and you manually closed the Browser window – Click in the Payment card or Card number field and press the F4 key again to re-launch the Browser. Remember if Customer Master is your Primary retrieval method, you will need to enter the trigger character (suggested value is b for Browser) in the field and then press the F4 key.

If you are experiencing any of the errors above and none of the suggested resolutions solves your problem, contact Paymetric Support at https://serviceportal.worldpay.com. See the following topics in Paymetric Assist online help for more information on the Paymetric Service Portal:

Support for PCI Pal Component

Your PCI Pal representative provides additional troubleshooting and support information related to that component.